Warning: Microsoft Update: IdeaCom Technology Inc. – Input – IdeaCom HID Touch Screen (PS/2)

11 Responses

1. Virginaire

   January 14th, 2009 at 3:34 pm

   1

   Microsoft's update rendered my touch-pad pointer device inoperable! (See below on how to remove!) But how likely is this mistake to help Windows 7? This makes their next OS incompatible with previous technology. I think - Don't upgrade to Windows 7!

   To uninstall, first find a USB mouse to attach to the notebook...then look into control panel, system, device manager. IdeaCOM should be listed under HID *Human Interface Device* - uninstall the driver for IdeaCom, and then reboot.

2. Bradley J Simoneaux

   January 14th, 2009 at 8:19 pm

   2

   This update froze my desktop's mouse so,I found a way to uninstall the drivers by navigating to the proper window from my keyboard.

3. Andrew

   January 14th, 2009 at 10:02 pm

   3

   I just installed this and it is the dumbest update Microsoft has ever provided. It disabled my PS/2 mouse and I was unable to uninstall it in Windows Update. To make it worse I was unable to uninstall the HID Compliant Mouse and add my old mouse. I finally got tired of playing with menus with my keyboard and tried safe mode. That didn't work so I finally did a System Restore and that fixed it.
   When you see this update just click on Hide.

4. erric

   January 15th, 2009 at 5:59 am

   4

   I got the optional update,like a dunce,
   and then i had to navigate all the way
   here by jus using my keyboard.Thanx
   Hemal for the initial post but more thanx
   to virginiaire.

   Fin.
   Eazy!

5. RuthC

   January 16th, 2009 at 1:29 pm

   5

   I trusted this optional update and also screwed the touchpad on my Dell 1525 on 14th Jan. Like Viginaire, by luck rather than knowledge I found the offending update siiting in Human Interface devices and unistalled it - make sure you tick the uninstall driver box as well. Prior to finding my own solution I e-mailed Dell help service for advice - still waiting for a reply - crap custommer service from Dell.

6. BobC

   January 21st, 2009 at 9:32 am

   6

   I uninstalled the driver, ala Virginaire. Unfortunately, every time I start my computer it indicates that it found new hardware and reinstalls the driver. I click on no, I don't want to restart my computer and the touchpad works fine for that session. But when I shut down and reboot the next time the touchpad is out of comission again. Does anyone know how to find the driver software and permanently delete it from my hard drive? It doesn't show up in Add/Remove Programs and System Restore doesn't work for this problem. Thanks.

7. overhand

   January 22nd, 2009 at 4:44 am

   7

   Thought you had the solution. I have the same problem

8. David

   January 23rd, 2009 at 3:30 pm

   8

   Bob c do as Virginaire said, but highlight driver
   the first one, two other boxs will pop up in top
   task bar click on last one to disable & say yes &
   will not show up as add new hardware every time you boot

9. Bernard

   January 24th, 2009 at 8:46 am

   9

   I installed this optional update Jan. 16 2009 and should have stayed away from it. It caused me to loose my laptop ALPS touchpad (I have a Lenovo 3000 Y410). I was quite frustrated until I found this forum.
   I followed your instructions and all is well now.

   To uninstall, first find a USB mouse to attach to the notebook…then look into control panel, system, device manager. IdeaCOM should be listed under HID *Human Interface Device* - uninstall the driver for IdeaCom, and then reboot.

10. Kevin

    February 23rd, 2009 at 7:26 am

    10

    I made the same mistake and downloaded the microsoft update for the touch screen which I thought it had something to do with the touch pad. I performed the steps that Virginaire said to do and my touch pads starts to work but everytime I reboot my computer it finds new hardware and reinstalls it. I tried to do the step that david 8 suggested and am not to sure that I'm doing it right because it does't fix it. I'm afraid to restore my computer back since we have had alot of microsoft updates and most of the time restoring it back messes up your computer.

11. Vern

    February 24th, 2009 at 8:13 am

    11

    Found to have same problem on my Dell Inspiron 9300. Touchpad doesn't work and Windows always asking me to Reboot to load new hardware

    System Restore has NOT worked for me. I tried multiple dates but none have been accepted.

    I assume that reloading Windows XP is my next step.