Comments on: Warning: Microsoft Update: IdeaCom Technology Inc. – Input – IdeaCom HID Touch Screen (PS/2)

By: Vern

Vern — Tue, 24 Feb 2009 14:13:30 +0000

Found to have same problem on my Dell Inspiron 9300. Touchpad doesn't work and Windows always asking me to Reboot to load new hardware

System Restore has NOT worked for me. I tried multiple dates but none have been accepted.

I assume that reloading Windows XP is my next step.

By: Kevin

Kevin — Mon, 23 Feb 2009 13:26:47 +0000

I made the same mistake and downloaded the microsoft update for the touch screen which I thought it had something to do with the touch pad. I performed the steps that Virginaire said to do and my touch pads starts to work but everytime I reboot my computer it finds new hardware and reinstalls it. I tried to do the step that david 8 suggested and am not to sure that I'm doing it right because it does't fix it. I'm afraid to restore my computer back since we have had alot of microsoft updates and most of the time restoring it back messes up your computer.

By: Bernard

Bernard — Sat, 24 Jan 2009 14:46:28 +0000

I installed this optional update Jan. 16 2009 and should have stayed away from it. It caused me to loose my laptop ALPS touchpad (I have a Lenovo 3000 Y410). I was quite frustrated until I found this forum.
I followed your instructions and all is well now.

To uninstall, first find a USB mouse to attach to the notebook�then look into control panel, system, device manager. IdeaCOM should be listed under HID *Human Interface Device* - uninstall the driver for IdeaCom, and then reboot.

By: David

David — Fri, 23 Jan 2009 21:30:05 +0000

Bob c do as Virginaire said, but highlight driver
the first one, two other boxs will pop up in top
task bar click on last one to disable & say yes &
will not show up as add new hardware every time you boot

By: overhand

overhand — Thu, 22 Jan 2009 10:44:26 +0000

Thought you had the solution. I have the same problem

By: BobC

BobC — Wed, 21 Jan 2009 15:32:44 +0000

I uninstalled the driver, ala Virginaire. Unfortunately, every time I start my computer it indicates that it found new hardware and reinstalls the driver. I click on no, I don't want to restart my computer and the touchpad works fine for that session. But when I shut down and reboot the next time the touchpad is out of comission again. Does anyone know how to find the driver software and permanently delete it from my hard drive? It doesn't show up in Add/Remove Programs and System Restore doesn't work for this problem. Thanks.

By: RuthC

RuthC — Fri, 16 Jan 2009 19:29:07 +0000

I trusted this optional update and also screwed the touchpad on my Dell 1525 on 14th Jan. Like Viginaire, by luck rather than knowledge I found the offending update siiting in Human Interface devices and unistalled it - make sure you tick the uninstall driver box as well. Prior to finding my own solution I e-mailed Dell help service for advice - still waiting for a reply - crap custommer service from Dell.

By: erric

erric — Thu, 15 Jan 2009 11:59:12 +0000

I got the optional update,like a dunce,
and then i had to navigate all the way
here by jus using my keyboard.Thanx
Hemal for the initial post but more thanx
to virginiaire.

Fin.
Eazy!

By: Andrew

Andrew — Thu, 15 Jan 2009 04:02:33 +0000

I just installed this and it is the dumbest update Microsoft has ever provided. It disabled my PS/2 mouse and I was unable to uninstall it in Windows Update. To make it worse I was unable to uninstall the HID Compliant Mouse and add my old mouse. I finally got tired of playing with menus with my keyboard and tried safe mode. That didn't work so I finally did a System Restore and that fixed it.
When you see this update just click on Hide.

By: Bradley J Simoneaux

Bradley J Simoneaux — Thu, 15 Jan 2009 02:19:03 +0000

This update froze my desktop's mouse so,I found a way to uninstall the drivers by navigating to the proper window from my keyboard.

By: Virginaire

Virginaire — Wed, 14 Jan 2009 21:34:23 +0000

Microsoft's update rendered my touch-pad pointer device inoperable! (See below on how to remove!) But how likely is this mistake to help Windows 7? This makes their next OS incompatible with previous technology. I think - Don't upgrade to Windows 7!

To uninstall, first find a USB mouse to attach to the notebook...then look into control panel, system, device manager. IdeaCOM should be listed under HID *Human Interface Device* - uninstall the driver for IdeaCom, and then reboot.